Dear Valued Guests and Friends of Mơ Stay,
We are writing to issue an important security alert regarding fraudulent social media pages that are impersonating our resort. It has come to our attention that unauthorized individuals have created fake Facebook pages, are stealing our copyrighted photos and content, and are running deceptive advertisements to scam potential guests.
These fraudulent pages are designed to look like our official account and may offer fake promotions or ask for direct payments for bookings that do not exist.
Your security and trust are our highest priorities. To ensure you have a safe and wonderful experience with us, from booking to check-out, please follow these official guidelines.
How to Identify Our Official Channels
To protect yourself from these scams, please verify that you are interacting with our one and only official page on each platform.
- Official Facebook Page: Our genuine page can be found at: https://www.facebook.com/stay.rungthongmo and https://www.facebook.com/rungthongmo. The usernames are @stay.rungthongmo and @rungthongmo
- Official Instagram Profile: Follow us on Instagram at @mostay.forestresort and bistro.rungthongmo
- Official Emails: salesmanager2@rungthongmo.com, sales1@rungthongmo.com
- Zalo Official Account: our Zalo Channels with verified golden tick at Mơ Stay Forest Resort và Rừng Thông Mơ
Any other page, profile, or website claiming to represent Mơ Stay Forest Resort is fraudulent.
Our Secure Booking Process
To guarantee your reservation is legitimate, please remember:
- Book Directly or Via OTAs: Always make your reservations directly through our genuine official pages and OTA channels.
- No Direct Message Payments: We never ask for credit card details, bank transfers, or any form of payment via Facebook Messenger, Instagram DMs, or other messaging apps.
- Official Communication: All official communication regarding payments and bookings will come from our official email addresses ending in @rungthongmo.com.
What to Do If You Encounter a Fake Page or Ad
If you see a suspicious page, advertisement, or offer, please help us protect our community by taking the following steps:
- Do Not Engage: Do not click any links, provide any personal information, or send any money.
- Report the Page/Ad to Facebook: Please report the fraudulent page and any ads it is running directly to Facebook for “Impersonation” and as a “Scam.” This is the most effective way to get them taken down.
- Inform Us: Send us a direct message on our official page with a link to the fake profile or ad so our team can take immediate action.
We are working tirelessly with Meta (Facebook’s parent company) and taking all necessary steps to have these fraudulent pages removed.
Thank you for your vigilance and continued support. We are committed to ensuring Mơ Stay remains a safe and trusted destination for all our guests. We look forward to welcoming you soon.
Sincerely,
Mơ Team